How to Book an Appointment

We offer a variety of appointments, including home visits, with a wide range of healthcare professionals. Our team includes Doctors, Nurses, Paramedic Practitioners and Healthcare Assistants.

New Concerns (Urgent or Routine)

The most efficient way to book an appointment is by phone ( 01235 468 860) or by using our e-consultation system Anima. 

Some appointments can also be booked online via the NHS App.

Practice patients who have an urgent medical problem outside of our Practice working hours should ring the Out of Hours service on 111 or visit a Pharmacy who can also provide advice.

We understand that health concerns can arise anytime. That's why we offer total triage. Simply tell us about your issue, and a GP will assess it that day - urgent or not. Our team will then be in touch with the next steps based on clinical guidelines.

Top Tips for visiting your GP

Is your issue urgent?  Do you need to see a specific GP?

Is it important you are seen quickly or would you rather wait for an appointment with a particular GP?  If you have a long-term illness would you benefit from seeing a GP who knows your history personally?

Take notes to help you

Before you see your GP, be clear in your own mind what you want to say.  Make a note of your symptoms, worries and any questions that you would like to ask.

Many problems?  See if you can book a double appointment

If you have a number of issues that you would like to discuss with your GP, see whether it is possible to book a double appointment to give you more time to talk them through.

Take a list of your medicines – prescribed or otherwise

Bring a list of any medication you are taking, including over-the-counter and/or alternative medicines, or anything prescribed after a hospital visit. This includes tablets, liquids or creams.  Your GP needs to know about everything you are taking.

Discuss important things first and stick to the point

Make sure you tell the doctor about the important things first and try to get to the point.  Do not feel you have to justify being there or leave your main concern to the end.

Not clear on treatment plan?  Ask again

Make sure you fully understand the next steps before you leave the room.   If you do not understand, then do not be afraid to ask your GP to go through the plan again.

Ask who to contact if you have any more questions

You may think of questions that you would like to ask after your appointment.  Find out who you can contact to ask questions, as well as any support groups that can provide reliable information.

If you need support, take a relative, carer or friend

If you feel your situation needs it, take a relative or friend for support.  They can help you understand or explain.

Unhappy? Ask to see another GP

If you are not happy, you can ask to see another GP in the practice.  You can also change GP practices, but you should as a first step always discuss your concerns with a practice staff member first.