Noticeboard

COVID 19 VACCINE

ALL ELIGIBLE PATIENTS HAVE BEEN OFFERED A 2nd DOSE VACCINE, WHILE 16/17 YEAR OLDS HAVE BEEN OFFERED THEIR ONE DOSE.  12-15 YEAR OLDS WITH UNDERLYING HEALTH NEEDS HAVE ALSO BEEN OFFERED THEIR 1st VACCINE. 90% OF OUR OVER 50s HAVE HAD 2 JABS WITH UNDER 50s NOT FAR BEHIND

ALL ELIGIBLE MALTHOUSE SURGERY AND ABINGDON SURGERY PATIENTS OVER 16 OR 12-15 YEAR OLDS WITH UNDERLYING HEALTH NEEDS, HAVE HAD AN OFFER TO HAVE THEIR VACCINE ADMINISTERED AT THE CHARTER, WHERE WITH THE SUPPORT OF THE LOCAL COUNCIL WE HAVE EXPANDED THE MALTHOUSE SURGERY SITE.

BOOSTERS

WE ARE NOW EMBARKING ON PHASE 3 BOOSTERS, HOWEVER, THESE CANNOT BE ADMINSTERED UNTIL AT LEAST 6 MONTHS AFTER A 2nd DOSE VACCINATION. 

ELIGIBLE LEAFIELD CARE HOME PATIENTS RECEIVED THEIR BOOSTER ON 15TH SEPTEMBER, WHILE WE WILL START VACCINATING ELIGIBLE AGE 70 & OVER PATIENTS IN OCTOBER. WE WILL BE IN CONTACT WHEN PATIENTS MEET THE ELIGIBILITY STATUS FOR A BOOSTER VACCINE I.E. AT LEAST 6 MONTHS AFTER A 2ND DOSE 

IF THIS IS MORE CONVENIENT, WHEN YOU BECOME ELIGIBLE FOR A BOOSTER YOU WILL ALSO RECEIVE AN INVITE FROM THE NHS TO BOOK AN APPOINTMENT AT A MASS VACINATION SITE SUCH AS THE KASSAM.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write to the practice or e mail using malthouse.surgery@nhs.net (addressed to the Practice Manager/Assistant Practice Manager) and your concerns will be dealt with. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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